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We guarantee outstanding quality and taste. If for any reason you’re not satisfied with our product, please let us know why.

You must include:

  • A brief explanation of why you were dissatisfied
  • Your original receipt with the price circled
  • The “BEST IF USED BY” date from the packaging
  • For wet foods, the UPC  
  • For dry foods, the Weight Circle
  • Your name
  • Your street address (a PO Box will not be accepted)

Send within 60 days of the purchase date on your receipt to:

Pro Plan Satisfaction Guarantee
Office of Consumer Affairs
P.O. Box 2530
Largo, FL 33779